unstar Privacy Policy Updated 2026

1Scope and Data Controller

This Privacy Policy applies to all personal data collected and processed by unstar ("unstar," "we," "us," "our") in connection with your use of the unstar online gaming platform, accessible at unstar.cam, and any related services, applications, or communications. This policy applies to all registered players, prospective players who visit the unstar website, and persons who contact unstar support.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations, unstar acts as the personal information controller in respect of personal data collected through the platform. Where unstar engages third-party service providers to process data on its behalf, those parties act as personal information processors and are bound by data processing agreements that impose obligations consistent with this policy and applicable law.

2Personal Data We Collect

unstar collects personal data from you directly (when you register, deposit, contact support, or use our platform) and automatically (through cookies and technical logs when you browse). The categories of personal data we collect are set out below.

2.1 Registration and Account Data

When you create an unstar account, we collect: full legal name; date of birth; email address; mobile number; residential address; username; and password (stored in hashed, non-readable form). This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify player eligibility, unstar may collect copies of government-issued identification documents (Philippine passport, driver's license, SSS ID, UMID, or equivalent) and proof of address. This data is collected only when required for account verification, and is handled with heightened security controls.

2.3 Financial and Transaction Data

unstar collects information relating to your deposits and withdrawals, including GCash mobile numbers, Maya account references, bank account details (BSB/account number for BPI, BDO, Metrobank transfers), transaction amounts, dates, and reference numbers. Full payment card details, where applicable, are processed by PCI-DSS-compliant payment processors and are not stored on unstar servers.

2.4 Gaming and Betting Activity

We record your gaming history, including bets placed, games played, outcomes, session durations, and bonuses claimed. This data is used to operate our services, calculate payouts, manage promotions, and support responsible gaming monitoring.

2.5 Communications Data

Records of your communications with unstar, including live chat transcripts, email correspondence, and support tickets, are retained to manage and resolve queries and to improve our service quality.

2.6 Technical and Usage Data

We automatically collect IP addresses, browser type and version, device identifiers, operating system, referring URLs, pages visited, session timestamps, and click-stream data when you use the unstar platform. This data is used for security, fraud prevention, and platform analytics.

3How We Use Your Personal Data

unstar uses the personal data we collect for the following purposes:

• Account creation and management: To register your unstar account, verify your identity, and manage your account settings and preferences.
• Service delivery: To process your deposits and withdrawals in Philippine Peso, enable your participation in bingo, slots, live casino, and sports betting, and deliver bonuses and promotions.
• KYC and regulatory compliance: To satisfy anti-money laundering (AML), counter-terrorism financing (CTF), and PAGCOR-aligned know-your-customer obligations applicable to online gaming platforms operating in the Philippines.
• Fraud and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bot activity, multi-accounting, and other security threats to the unstar platform and its players.
• Customer support: To respond to your queries, complaints, and requests via live chat, email, Viber, and Messenger support channels.
• Responsible gaming monitoring: To identify patterns of gaming behaviour that may indicate problem gambling, and to apply responsible gaming interventions such as deposit limit suggestions and cooling-off recommendations.
• Marketing communications: Where you have provided consent, to send you promotional offers, news, and updates relating to unstar. You may withdraw consent at any time through your account preferences or by contacting support.
• Platform improvement: To analyse aggregate usage patterns and improve the unstar platform, user interface, and gaming product offering.
• Legal obligations: To comply with applicable Philippine laws, including the Data Privacy Act, and to respond to lawful requests from regulatory authorities.

4Legal Basis for Processing

Under the Philippine Data Privacy Act, unstar processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform our contract with you — including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/CTF requirements and PAGCOR-aligned obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Cookies and Tracking Technologies

The unstar website uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse usage patterns. Cookies are small text files stored on your device by your browser. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how players navigate the unstar platform, which pages are most visited, and where errors occur. This helps us improve the platform experience.
• Functionality cookies: Enable the platform to remember your preferences such as language settings and display options.
• Security cookies: Used to detect and prevent fraudulent or malicious activity, including bot detection and session integrity verification.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impact your ability to use certain features of the unstar platform, including logging in to your account.

6Sharing Your Personal Data

unstar does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: GCash (Mynt/Globe Fintech), Maya (Voyager Innovations), BancNet, and other Philippine payment service providers for the purpose of processing deposits and withdrawals in Philippine Peso.
• Identity verification providers: Third-party KYC and AML screening services engaged to assist with identity verification and regulatory compliance obligations.
• Game content providers: Licensed gaming software studios and live casino operators whose games are available on the unstar platform. Game activity data is shared to enable play and settle outcomes.
• IT infrastructure and cloud providers: Technology service providers who host, maintain, and secure the unstar platform infrastructure. These parties are bound by data processing agreements and are not permitted to use your data for their own purposes.
• Regulatory and law enforcement authorities: Philippine regulatory bodies, including the National Privacy Commission (NPC), and law enforcement agencies, where we are legally required or permitted to disclose information.
• Professional advisers: Legal counsel, auditors, and financial advisers, under confidentiality obligations, where necessary for the conduct of unstar's business.

7International Data Transfers

The unstar platform is operated primarily from the Philippines, and the personal data of Filipino players is processed predominantly within the country. Where technical service providers are located outside the Philippines — for example, cloud infrastructure hosted in data centres in Singapore or the Asia-Pacific region — unstar ensures that appropriate safeguards are in place to protect the security and integrity of your personal data during any such transfer, consistent with the requirements of the Philippine Data Privacy Act and National Privacy Commission guidelines.

Any cross-border transfer of personal data is conducted only where necessary, and only to jurisdictions or processors that provide an adequate level of data protection comparable to that required under Philippine law.

8Data Retention

unstar retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Philippine law. The following general retention principles apply:

• Account and registration data: Retained for the duration of your active unstar account and for a minimum of five (5) years after account closure, as required by AML and gaming regulatory obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine financial record-keeping requirements.
• Gaming activity logs: Retained for up to three (3) years from the date of the relevant gaming session, unless a longer period is required for dispute resolution or regulatory purposes.
• Marketing communications preferences: Retained until you withdraw your consent or request deletion, subject to legal minimum retention obligations.
• Technical and usage logs: Typically retained for up to twelve (12) months, unless longer retention is required for security investigation purposes.

When personal data is no longer required and no legal obligation exists to retain it, unstar will securely delete or anonymise the data so that it can no longer be linked to any individual.

9Security Measures

unstar implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit Secure Socket Layer (SSL) encryption for all data in transit between your browser and the unstar platform.
• At-rest encryption for sensitive personal data stored on unstar servers and databases.
• Two-factor authentication (2FA) options for player accounts and mandatory 2FA for all internal staff accessing personal data systems.
• Role-based access controls limiting internal access to personal data to authorised staff with a legitimate operational need.
• Regular penetration testing and vulnerability assessments of the unstar platform and supporting infrastructure.
• Incident response procedures for the detection, reporting, and remediation of data security incidents, including notification to affected players and the National Privacy Commission where required by law.

10Your Rights Under the Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by unstar. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13.

11Minors and Age Restrictions

The unstar platform is strictly for persons aged 21 years and above. unstar does not knowingly collect or process personal data belonging to persons under 21 years of age. If you are under 21, you are not permitted to register for or use the unstar platform, and you must leave the site immediately.

If unstar discovers that personal data has been submitted by or on behalf of a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings held in an underage account may be forfeited in accordance with applicable law and our Terms and Conditions.

12Changes to This Privacy Policy

unstar reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players by email to the address associated with their unstar account, and a notice will be displayed prominently on the platform. The effective date at the top of this page reflects the date on which the current version came into effect.

We encourage you to review this Privacy Policy periodically. Your continued use of the unstar platform after any amendment constitutes your acknowledgment of the updated policy. If you disagree with any material change, you may close your account by contacting unstar support.

13Contact and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by unstar, please contact our Data Protection Officer (DPO) through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are unsatisfied with our response. For questions about responsible gaming and player protection, please also visit our Responsible Gaming page.